NetOp On Demand

Internet-Based Remote Support ...When Words Are Not Enough

Let’s face it, sometimes it’s easier just to do things yourself. No long explanations. No misunderstandings. And when it comes to helpdesk support, that means faster problem resolution, better service, and greater customer satisfaction. Net Op On Demand is the fast, easy and secure helpdesk solution. Scalable to thousands of concurrent applications, NetOp is the comprehensive solution that supports you as your organization grows.

NetOp has taken its world-famous remote control technology and created NetOp On Demand to enable temporary helpdesk sessions across the Internet without any firewall configuration. By downloading a small, self-executing program, end users can receive true hands-on help from your helpdesk staff. Using NetOp, your helpdesk representative can see the end user’s screen, move the cursor, click, type – and even transfer files. And when the program is closed again, it automatically deletes itself from the end user’s hard disk.

Benefits

No pre-installed software required
Operational in seconds – just download a small 650 kb file from a website
No administrative privileges required to run
Easy to use – no training needed
Firewall friendly – initiates session from inside using standard web services
Licensed per helpdesk representative, not per end-user
No footprint left at the remote computer

To receive more detailed information about NetOp On Demand or any other products offered by our Technical Education division, please contact a member of our sales staff.